Multimodal Intelligent Virtual Agent for your call center

Customized Intelligent Virtual Agent working alongside your call center agents, reducing the stress, improving response times, conserving human agent time for where it is needed the most.

  • IVA works along with your contact center staff to ease their job.
  • IVA answers customers' questions, provides account services and more, all in a natural, human-like dialogue, in voice and text.
  • Unlike IVR systems, you don't need to plan for a fixed set of interaction scenarios.
  • Integrate Roomberta, our IVA platform with your contact center and other business systems, so it has all the information it needs to address your business specific needs.
  • Engage the customer across all channels, including voice, consistently.
  • Connect with a human agent when needed.
  • Deploy your human resources to interact with customers at a higher level.
  • Address customers' most significant timely, efficiently and effectively.
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    Your support operations

    • You are operating a customer support call center with high call volume
    • Your call waiting queue is growing and the call center staff are stressed
    • You are already operating at peak performance
    • You want to reduce the call wait times
    • Your budget does not allow you to add more human agents

    Your Call Center IVA

    • Handles high call volume, multiple parallel calls, 24x7
    • Handles voice, text and chat. WhatsApp and others to follow
    • Triages calls, resolves simple customer queries
    • Conserves resources. Deflects simpler calls from human agents
    • Keeps the human touch. Escalates to human agents, as needed
    • You focus on your team's performance, knowing that your team is augmented by a relentless virtual agent.
    • Better response times, shorter wait queues, better utilized human resources, lower costs

    How it works

    • Bring your own Contact Center software and business systems for custom integration
    • We design your IVA with your business specific details and knowledgebase
    • We will integrate the Agent to receive calls and escalate calls from the Contact Center software. Let us know if you have custom needs
    • Let us know if you want to connect your IVA to your business software systems such as CRM, billing, scheduling etc.
    • We will integrate your IVA and integrate with your business systems
    • We recommend progressive expansion. Start with simple implementation and add on integrations over time.
    • We can do a turn-key implementation or work with your team if you choose.